Frequently asked questions (FAQs) from our customers along with their answers are provided below.
For any other inquiries, feel free to contact us.


How much is the shipping fee?

Shipping Fee: ¥660 nationwide (excluding tax)
*Hokkaido and Okinawa Prefecture require an additional relay fee of ¥880 (excluding tax).

How long does it take for ordered items to arrive?

For credit card and cash on delivery orders, orders placed before 12:00 PM on weekdays will be shipped the same day. For bank transfers, orders for which payment is confirmed by 12:00 PM on weekdays will be shipped the same day.
*Please note that we do not ship on weekends and public holidays. Please be mindful of this when specifying your delivery date.
*Delivery times may vary due to traffic conditions, weather, etc. Please understand in advance.

Can I specify the shipping date?

You can specify the delivery date from the day after tomorrow to 10 days later.
There are time slots available: morning, 12-2 PM, 2-4 PM, 4-6 PM, 6-8 PM, and 8-9 PM.

Payment Methods

What payment methods are available?

We accept bank transfers (prepayment), credit cards, cash on delivery (cash only), Amazon Pay, and PayPal.
For more information, please refer to "Payment Methods".

Changes after Ordering, Returns, and Exchanges

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